Delivery & Return

Preparation

Orders are checked every morning, then prepared and finally shipped.

Packages are usually shipped within 4 business days after receipt of payment. For products in stock to our supplier, we will ship within 10 business days

Preorders are shipped from within 4 business days after we receive the stock.

Shipping

Method

For you to save money on shipping cost, we can keep your orders to combine them

For example, Mr Doe makes 3 orders. Instead of paying a fee for each shipment, with My private Warehouse, we will send an invoice with the most accurate price for a single shipment.

With this option, you will save money on shipping fee!

We keep your orders up to one cubic meter. When you want to ship your orders, notify us and we will send you an invoice .

Please contact when you want the situation of your private warehouse and shipping rates. When you ask for shipment, we will prepare your rates within 4 business days. Once the rates are calculated and sent to you, package is ready to ship and you cannot add orders to the shipment

All orders are shipped with a tracking number. Insurrance depends on selected method:

EMS/ AIRMAL/ Fedex/ DHL: If lost during transit, insurrance equal to the value decalred on the label. If issue is after delivery, we will see case by case.

Small Packet register: Up to 6000y

Some shipping method are not available for every countries in zones. If you select a shipping method which is not available in your country, we will contact you to change. Fedex, DHL and UPS are not available for PO box

Combining orders is only possible if you select monthly shipping order or my private warehouse. If you select an other shipping option, your order will be ship when the last item is available. Orders can't be split in any circunstances.

For Fedex and DHL, in case of delivery attempt, carrier will keep the package 10 business days. If you don't contact them, the package will be treat as abandon

Since october 2020, due to sanitary protocol, fedex driver will not ring to hand the package. He will leave it at your door without knocking or ringing.

Shipping rates for pre-order are estimations based on the weight and size of the product(s). Fee can varie between the moment of the pre order and the release (size estimation, carrier prices going up). In the case the fee you paid cannot cover the shipment, we will take the liberty, if possible, to use an other service in the same categorie (if you paid for an express shipment, will change to an other express method). If not, we will request additional shipping fee.

Customs

Customs charges are the responsibility of the recipient.

Customs clearance may take some time depending on the country, we can not do anything to speed up the process.

Product release delay

It happens regularly that the pre-orders are delayed by the manufacturer. In this case, we will change the product release date accordingly and we will notify you. In case of cancelation from manufacture, you will receive full refund.

Change of address

The buyer can save multiple addresses in his profile. It will be imperative to contact the support to request the change for an order being processed.

Return

Requests for return must imperatively be made within 7 days after receipt of the product, via your customer area.

A return number will be assigned for all authorized returns. This number should be put in the package.

Shipping costs will be paid by the customer then refund by voucher depending on the reason of the return.

Attention

  • Only new items returned in their original packaging will be accepted. Return of used items are not accepted.
  • Returns must be made in "normal shipping with tracking" (no express mail), otherwise your fees will not be refunded in full.