Delivery & Return
Orders are checked every morning, then prepared and finally shipped.
Packages are usually shipped within 4 business days after receipt of payment. For products in stock to our supplier, we will ship within 10 business days
Preorders are shipped from the day of product release.
We ship from Japan using Japan Post, DHL and Fedex with their following services.
My Private Warehouse:
For you to save money on shipping cost, we can keep your orders to combine them
For example, Mr Doe makes 3 orders. Instead of paying a fee for each shipment, with My private Warehouse, we will send an invoice with the most accurate price for a single shipment.
With this option, you will save money on shipping fee!
We offer you another option in the same spirit as the monthly combine option, but without monthly restrictions. We keep your orders up to one cubic meter. When you want to ship your orders, notify us and we will send you an invoice .
Please contact when you want the situation of your private warehouse and shipping rates
Paypal Account is necessary for My Private Warehouse
Due to the corona virus situation, we can't ship in many countries. Please contact us before ordering if you need informations about shipping to your country. Please check this link to see if Japan Post is available for your country: https://www.post.japanpost.jp/int/information/overview_en.html
All orders are shipped with a tracking number. Insurrance depends on selected method:
EMS/ AIRMAL/ SAL/ Fedex/ DHL: Full inssurance.
Epacket/ Small Packet register: Up to 6000y
Epacket Light: No insurrance.
Some shipping method are not available for every countries in zones. If you select a shipping method which is not available in your country, we will contact you to change.
Combining orders is only possible if you select monthly shipping order or my private warehouse. If you select an other shipping option, your order will be ship when the last item is available. Orders can't be split in any circunstances.
For Fedex and DHL, in case of delivery attempt, carrier will keep the package 10 business days. If you don't contact them, the package will be treat as abandon
Since october 2020, due to sanitary protocol, fedex driver will not ring to hand the package. He will leave it at your door without knocking or ringing.
Customs charges are the responsibility of the recipient.
Customs clearance may take some time depending on the country, we can not do anything to speed up the process.
Product release delay
It happens regularly that the pre-orders are delayed by the manufacturer. In this case, we will change the product release date accordingly and we will notify you. In case of cancelation from manufacture, you will receive full refund.
Change of address
The buyer can save multiple addresses in his profile. It will be imperative to contact the support to request the change for an order being processed.
Requests for return must imperatively be made within 7 days after receipt of the product, via your customer area.
A return number will be assigned for all authorized returns. This number should be put in the package.
Shipping costs will be paid by the customer then refund by voucher depending on the reason of the return.
- Only new items returned in their original packaging will be accepted. Return of used items are not accepted.
- Returns must be made in "normal shipping with tracking" (no express mail), otherwise your fees will not be refunded in full.