Terms and Conditions
This website is operated by Hobby-Genki. Throughout the site, the terms “we”, “us” and “our” refer to Hobby-Genki. Hobby-Genki offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 - Online store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Accuracy, completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 - Modifications to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Our prices are made and calculated in japanese yen. If you select an other currency as payment for a pre order, the currency variation will not be adjust while the price in yen remain the same
Section 5 - Products or services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 - Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Section 7 - Optional tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8 - Third-party links
Certain content and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 - User comments/Feedback
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 - Personal information
Section 11 - Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
Section 12 - Payment, Cancellation and Refund of an order
Any order or pre-order placed on our Service must be paid immediately. The amount of the transaction will be debited within the time limit provided by the payer's payment service. Any order placed on our Service cannot be canceled. It happens that manufacturers and / or distributors delay the release of a product, this does not in any case give the right of cancellation. In the event of force majeure, a pre-order may be canceled and will be refunded. 5% of the initial payment will be deducted from the amount reimbursed. Any cancelation request for an in stock order or a private warehouse will not be accepted. Any complaint to a third party payment service will be treated with these payment, cancellation and refund conditions.
Invoice request, which is a personnal demand from customer, cannot be canceled once complete
Section 13 - Entire agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 14 - Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the Japanese laws.
Section 15 - Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 16 - Contact information
Questions about the Terms of Service should be sent to us via our contact page, with orders informations. DO NOT contact us with email, directly or by answering a message from the website, their is no garantee your request will be answer
Section 17- Delivery & Return
Orders are checked every morning, then prepared and finally shipped.
Packages are usually shipped within 4 business days after receipt of payment. For products in stock to our supplier, we will ship within 10 business days
Preorders are shipped from the day of product release within 4 business days.
We ship from Japan using Japan Post, DHL, UPS and Fedex with their following services.
My Private Warehouse:
For you to save money on shipping cost, we can keep your orders to combine them
For example, Mr Doe makes 3 orders. Instead of paying a fee for each shipment, with My private Warehouse, we will send an invoice with the most accurate price for a single shipment.
With this option, you will save money on shipping fee!
We keep your orders up to one cubic meter. When you want to ship your orders, notify us and we will send you an invoice .
Please contact when you want the situation of your private warehouse and shipping rates. When you ask for shipment, we will prepare your rates within 4 business days. Once the rates are calculated and sent to you, package is ready to ship and you cannot add orders to the shipment
All orders are shipped with a tracking number. Insurrance depends on selected method:
EMS/ AIRMAL/ Fedex/ DHL: If lost during transit, insurrance equal to the value declared on the label. If issue is after delivery, we will see case by case.
Small Packet register: Up to 6000y
Some shipping method are not available for every countries in zones. If you select a shipping method which is not available in your country, we will contact you to change. Fedex, DHL and UPS are not available for PO box
Combining orders is only possible if you select monthly shipping order or my private warehouse. If you select an other shipping option, your order will be ship when the last item is available. Orders can't be split in any circunstances.
For Fedex and DHL, in case of delivery attempt, carrier will keep the package 10 business days. If you don't contact them, the package will be treat as abandon
Since october 2020, due to sanitary protocol, fedex driver will not ring to hand the package. He will leave it at your door without knocking or ringing.
Shipping rates for pre-order are estimations based on the weight and size of the product(s). Fee can varie between the moment of the pre order and the release (size estimation, carrier prices going up). In the case the fee you paid cannot cover the shipment, we will take the liberty, if possible, to use an other service in the same categorie (if you paid for an express shipment, will change to an other express method). If not, we will request additional shipping fee.
Customs charges are the responsibility of the recipient.
Customs clearance may take some time depending on the country, we can not do anything to speed up the process.
Product release delay
It happens regularly that the pre-orders are delayed by the manufacturer. In this case, we will change the product release date accordingly and we will notify you. In case of cancelation from manufacture, you will receive full refund.
Change of address
The buyer can save multiple addresses in his profile. It will be imperative to contact the support to request the change for an order being processed.
Do not contact carrier after shipment to make a change of address. This service is not free of charge (1500y per change). Please contact us first to invoice you and confirm the change with the carrier. If you make the change without our approval, we will hold your futur orders until the situation is fixed
Issue with product
If there is a QC issue with your order, you must imperatively contact us within 7 days after receipt of the product. After this time limit, all demande will be rejected. Regarding the issue, we will contact maker to see if they can do something. It is a case by case process. Thank you for your understanding. Damage box during transportation cannot be considered as an issue with the product if the product itself (figure, cards) are intact
If the parcel is highly damage during transportation, please take picture before, during and after opening and contact the driver immediately before contacting us, to present some proof to carrier
Requests for return must imperatively be made within 7 days after receipt of the product, via your customer area.
A return number will be assigned for all authorized returns. This number should be put in the package.
Shipping costs will be paid by the customer then refund by voucher depending on the reason of the return.
- Only new items returned in their original packaging will be accepted. Return of used items are not accepted.
- Returns must be made in "normal shipping with tracking" (no express mail), otherwise your fees will not be refunded in full.