Delivery & Return

Preparation

Orders are checked every morning, then prepared and finally shipped.

Packages are usually shipped within 4 days after receipt of payment. For products in stock to our supplier, we will ship within 10 business days

Preorders are shipped from the day of product release.

Shipping

Method

We ship from Japan using Japan Post with their following services.

My Private Warehouse:

For you to save money on shipping cost, we can keep your orders to combine them

For example, Mr Doe makes 3 orders. Instead of paying a fee for each shipment, with My private Warehouse, we will send an invoice with the most accurate price for a single shipment.

With this option, you will save money on shipping fee!

We offer you another option in the same spirit as the monthly combine option, but without monthly restrictions. We keep your orders up to one cubic meter. When you want to ship your orders, notify us and we will send you an invoice .

Please contact when you want the situation of your private warehouse and shipping rates

Paypal Account is necessary for My Private Warehouse

During the COVID-19 crisis, My private warehouse is free until all shipping options are available again for your country!

Update 31/03/2020

Due to the corona virus situation, we can't ship in many countries. Please contact us before ordering if you need informations about shipping to your country

All orders are shipped with a tracking number. Insurrance depends on selected method:

EMS/ AIRMAL/ SAL: Full inssurance.

Epacket/ Small Packet register: Up to 6000y

Epacket Light: No insurrance.

Some shipping method are not available for every countries in zones. If you select a shipping method which is not available in your country, we will contact you to change.

Orders can't be split in any circunstances.

Customs

Customs charges are the responsibility of the recipient.

Customs clearance may take some time depending on the country, we can not do anything to speed up the process.

Separation and Order Consolidation

To limit errors, we do not accept order separations or groupings.

In case of a delay of a release date, you will have the choice to split the order or not. If the order is split, extra shipping costs will have to be paid.

Product release delay

It happens regularly that the pre-orders are rejected by the manufacturer. In this case, we will change the product release date accordingly and we will notify you.

Change of address

The buyer can save multiple addresses in his profile. It will be imperative to contact the support to request the change for an order being processed.

Return

Requests for return must imperatively be made within 7 days after receipt of the order, via your customer area.

A return number will be assigned for all authorized returns. This number should be put in the package.

Shipping costs will be pay by the customer then refund by voucher depending on the reason of the return.

Attention

  • Only new items returned in their original packaging will be accepted. Return of used items are not accepted.
  • Returns must be made in "normal shipping with tracking" (no express mail), otherwise your fees will not be refunded in full.